Category Archives: CRM Software

Best CRM Software for Small Businesses

 

In today’s highly competitive business landscape, customer relationship management (CRM) has become a crucial aspect of running a successful small business. Building and maintaining strong relationships with customers is vital for long-term success and growth. This is where CRM software comes into play. Applications provided by companies such as vStacks Infotech, are some of the best CRM software for small businesses, which help them effectively manage customer interactions, streamline sales processes, and improve overall productivity.

Why is CRM software important?

 Centralised customer data:CRM software provides a centralised database to store and manage customer information. It allows businesses to keep track of customer interactions, purchase history, preferences, and other relevant details. Having all customer data in one place enables better understanding and personalised engagement with customers, leading to improved customer satisfaction and loyalty.

  1. Streamlined sales processes:CRM software helps streamline sales processes by automating tasks such as lead management, opportunity tracking, and sales forecasting. It provides a clear view of the sales pipeline, allowing businesses to identify bottlenecks and take appropriate actions. By automating repetitive tasks, sales teams can focus on building relationships and closing deals, resulting in increased efficiency and revenue growth.
  2. Enhanced customer service:With CRM software, small businesses can provide better customer service. When customer information is readily available, businesses can quickly respond to inquiries, resolve issues, and provide personalized recommendations. CRM software also enables efficient collaboration among teams, ensuring a seamless customer experience across different touchpoints.
  3. Improved marketing campaigns:CRM software helps small businesses run targeted and effective marketing campaigns. By analysing customer data, businesses can segment their customer base and create personalised marketing messages. CRM software often integrates with email marketing platforms, enabling businesses to send targeted email campaigns based on customer preferences and behaviors.
  4. Data-driven Insights:CRM software provides valuable insights through analytics and reporting features. Small businesses can analyse sales trends, customer behavior, and performance metrics to make data-driven decisions. These insights help identify areas for improvement, optimise marketing strategies, and align business goals with customer needs.
Choosing the best CRM software for small businesses

CRM software plays a vital role in helping small businesses manage customer relationships, streamline sales processes, and improve overall efficiency. When choosing a CRM software for your small business, consider factors such as ease of use, scalability, integration options, and pricing. Additionally, it is essential to assess your business’s specific needs and goals to ensure that the CRM software aligns with your requirements.

Some of the top CRM software options that are ideal for small businesses include ones by Hubspot, Pipedrive and vStacks Infotech.

CRM Application Development Company

 

With choices for the consumers increasing by the day, companies need to rise to the expectations of their customers to ward off the competition and keep them happy and satisfied. However, customer management is not what it used to be in the past. Things have changed significantly in the customer management domain. These days, unless you use the right tools, it is tough to manage your customers. And one tool that businesses just cannot do without is a CRM application. Most companies use a CRM solution to serve their customers better. Regardless of where you operate, companies need to use a robust customer relationship management solution to keep their customers happy. And things are not any different in India either. But all CRMs are not made equal. That is why you need to look for a reliable CRM application development company that can provide you with the best resources to use your solution. However, how do you select the best CRM application development company for your company?

When you have vStacks Infotech in Noida, you don’t need to worry about finding a reliable CRM application development company.

Welcome to the world of vStacks Infotech!

vStacks Infotech is a reliable CRM application development company based out of Noida. Our product, eZnetCRM, is an intuitive and user-friendly generic CRM that has been well-accepted by customers, both big and small. What makes us stand out from the other companies is we can customise our offering to suit your requirements.

eZnetCRM is a cloud-based, enterprise-wide CRM solution that can help you build strong relationships with your customers.

What is CRM application development?

CRM application development is not all that easy. You need to know the pulse of your customers to develop a smart CRM solution. Your developers need a clear understanding of your consumer’s behaviour to deliver trustworthy software. CRM application development is an evolutionary process. You must test the application at numerous stages to offer a robust solution. While developing software, developers need to pay special attention to two things – user interface and user experience.

After all, those using the product should not face any problems. If the CRM solution has an unfriendly user interface, it becomes difficult for the users to use the system, resulting in a poor user experience. Hence, it is vital to test the product on various fronts. And without proper research and testing, it is tough to deliver a robust and smart solution.

Benefits of using eZnetCRM software

eZnetCRM is useful for businesses both big and small. There are several benefits of using eZnetCRM. Here are some of the benefits:

  1. eZnetCRM can streamline your business processes.
  2. It stores all your customer data and information in one place.
  3. It can increase the efficiency of your employees significantly.
  4. It can help boost your sales.
  5. It helps improve customer satisfaction.
  6. It helps you to serve your customers better.
  7. It improves your customer service.
  8. It offers better analytics.

Benefits of using eZnetCRM software

Some of the CRM services we offer include:

  • CRM consulting
  • CRM application development
  • CRM mobile app development
  • CRM integration services
  • Migration services
  • CRM implementation
  • Maintenance and upgrade services

How to evaluate a CRM application development company?

If you want to select the best for your organisation, make sure the CRM application development company you choose ticks all these boxes:

  • Experience
  • Ease of use
  • Great feature-set
  • Customisation
  • Integration
  • Support
  • Return on investment
  • Scalability and mobility

Why you should select vStacks Infotech as your CRM application development company?

We have the requisite exposure, experience, and expertise to develop innovative software solutions for businesses in diverse verticals. Our developers have worked diligently in developing eZnetCRM from scratch.

The product is not just easy to use, but it is intuitive as well. It has a user-friendly interface and people find it extremely easy to navigate.

eZnetCRM is a feature-rich solution. We have all the features and functionalities that businesses need to strengthen customer relationships. Some of the major features include:

  • Accessible database
  • Marketing management
  • Calendar and task management
  • Inventory management
  • Real-time dashboard and reporting
  • Lead management
  • Quote management
  • Document management

Every organisation has some unique needs. Our professional developers are capable of customising our solution to suit your requirements. We offer a solution that can meet your needs.

eZnetCRM can integrate well with most of your existing applications; hence, you don’t need to worry about integration.

We offer round-the-clock customer support to all our clients. We have a responsive customer care, and our dedicated team can resolve all your issues.

When you use eZnetCRM, you can rest assured about your return on your investments. The product will help you generate a lot of revenue.

You also don’t need to worry about scalability and mobility. Our CRM services are scalable, you don’t need to worry about your growing needs. Also, since your sales team can use the CRM solution on the go, they can serve their customers better.

We offer competitive pricing, and our rates are comparable to the best in the industry.

If you are looking for a reliable CRM application development company in India, you must contact vStacks Infotech now.

Custom CRM Development Services

 

Businesses these days need modern tools to meet and exceed the expectations of their customers. One tool businesses cannot do without is a CRM solution. A CRM system can help companies compile, organise, and analyse all customer information and interactions to personalise the customer experience, build strong relationships with customers, and improve the efficiency of business operations. A robust CRM solution can help companies race ahead of their competitors quickly. There are many off-the-shelf CRM solutions available in the market. However, every business has some unique need of its own. To tailor the CRM solution to suit your requirements, you need a custom CRM development services company. Regardless of where you operate, finding a reliable custom CRM development services company is a crucial decision to make. And things are not any different in India either. If you want to reap the full benefits of the CRM tool, you need to find a professional and reliable custom CRM development services company in India. Though there are many CRM development companies in the market, you need to find one that helps customize the solution to suit your requirements.

And one company that has created a niche for itself in India in customising CRM solutions is vStacks Infotech.

Welcome to the world of vStacks Infotech!

We are a custom CRM development services company based out of Noida. We have offices in the United States, UK, UAE, and India, and we have an international reputation and expertise in providing viable software solutions for companies in different verticals.

Our product, eZnetCRM, is an intuitive and user-friendly generic CRM that has been well-accepted by customers, both big and small. What makes us stand out from the other companies is we can customise our offering to suit your requirements.

eZnetCRM is a cloud-based, enterprise-wide CRM solution that can help you build strong relationships with your customers.

What is custom CRM software?

CRM is a tool that helps businesses manage employees, vendors, and partner relationships. You can also use the application to manage customer data, customer interaction, automate sales, marketing, and customer support.

The biggest drawback of using an off-the-shelf CRM solution is its inability to provide all the features and functionalities. Every organisation has some unique need of its own. And unless you customise the solution to suit your requirements, it is tough to reap all the benefits. That is why businesses must opt for custom CRM software. A custom CRM solution designed by a custom CRM development services company can incorporate all the features and functionalities you need to prosper as an organisation.

Custom software development is the optimal choice because there is no one-size-fits-all business software.

Benefits of using a custom CRM solution

There are several advantages of using a custom CRM solution, and some of them include:

  1. A custom CRM solution can streamline your business more appropriately.
  2. It helps improve the efficiency of your employees because the solution is designed to suit the requirements of your employees.
  3. It can improve your sales.
  4. It helps improve customer satisfaction.
  5. With a custom CRM solution, you get to serve your customers better.
  6. It can significantly improve your customer service because the solution is designed to suit your requirements.
  7. It offers better analytics.

How to evaluate a custom CRM development services company?

To select the best CRM solution for your company, ensure the custom CRM development services company you choose ticks all these boxes:

  • Experience
  • Ease of use
  • What they can customise?
  • Integration
  • Support
  • Return on investment
  • Scalability and mobility

How to evaluate a custom CRM development services company?

We have the requisite exposure, experience, and expertise to develop innovative software solutions for businesses in diverse verticals. Our developers have worked diligently in developing eZnetCRM from scratch.

The product is not just easy to use, but it is intuitive as well. It has a user-friendly interface and people find it extremely easy to navigate.

We have experienced developers in our fold who can tailor the solution to suit your requirements. Our product is feature-rich, but we also can change and incorporate features that businesses need to streamline their business operations. We are capable of offering you a solution that can meet all your needs.

eZnetCRM can integrate well with most of your existing applications; hence, you don’t need to worry about integration.

We offer round-the-clock customer support to all our clients. We have responsive customer care, and our dedicated team is capable of resolving all your issues.

When you use eZnetCRM, you can rest assured about your return on your investments. The product will help you generate a lot of revenue.

You also don’t need to worry about scalability and mobility. Our CRM services are scalable, you don’t need to worry about your growing needs. Also, since your sales team can use the CRM solution on the go, they can serve their customers better.

We offer competitive pricing, and our rates are comparable to the best in the industry.

If you are looking for a reliable custom CRM development services company, you must contact vStacks Infotech now.

Is CRM Software Price The Only Criterion When Evaluating Its Purchase

 

Businesses have always looked for ways to impress their customers. It was difficult in the past to cater to the needs of all your customers with the same intensity and effectiveness as you would want that to happen. But, thanks to the advent of customer relationship management (CRM) solution, things have now become pretty simple, if you own a business. However, with so many vendors of CRM out there in the market, it is really tough to decide on which one to buy.

After all, a CRM system is said to increase the productivity of your sales representatives by as much as 27 percent.

What can a CRM system do for you?

Selecting a perfect tool for your organisation requires a lot of deliberation on various fronts, more so when you know that it is going to be the backbone of your sales and marketing teams. Yes, a CRM software gives you the wherewithal with which you can look after all your customers really well making them loyal to your brand or service. Also, it helps you convert your prospective leads into your customers, giving you a chance to make them your permanent patrons.

Is CRM software Price the only criterion?

There are various considerations when it comes to selecting the right kind of a CRM software for your company. Of course, CRM software price is one of the most important consideration, but it should not be a limiting factor. As an organisation you need to plan your investments and do that judiciously.

Typically, CRM vendors these days charge their customers a fixed monthly or yearly price on a per user basis. Also, most of them have plans that suit the needs of businesses of all sizes. The amount of money you finally have to pay would depend on the number of users you sign up for and the functionalities you require. As it is, with the introduction of cloud based CRM systems, the prices have become more competitive and affordable making it possible for small companies also to avail these services. On the other hand, if you opt for an in house CRM system you will have to pay more for a single user license.

But, when negotiating on price do keep in mind what you are going to get in return for the amount you pay. From upfront cost to the long term implications of the amount you would have to pay, research every bit of it. Also, remember that the CRM system you are purchasing integrates well with the existing IT infrastructure of your company.

You need to look at the ROI the CRM system you are planning to buy would generate for your organisation.

Apart from the CRM software price, here are some of the other points you should consider before finally going ahead and purchasing the system.

The CRM system should be Easy to use – You need to buy an intuitive and user friendly CRM system for your organisation, one which is easy to use for your employees. A complicated CRM system is difficult to give you good results. Your team members should be taken into confidence prior to the final decision is taken on the purchase. This would ensure that implementation of the software is smooth in your organisation.

Make sure the vendor you choose has sufficient experience – An experienced vendor would make the process of implementing the CRM easy. Find out about the vendor from wherever you can, social media, your friends in the industry or both.

Scalability – You would not want to invest in a CRM system every few years, hence make sure that the software you select has the capacity to grow with you. Scalability is an important consideration because you should not expect your workforce to embrace change every few years. Also, it is not financially viable to buy a CRM software that would not allow you to grow in future.

Vendor support – Another important consideration is vendor support. How much support your vendor is ready to extend to you. During the implementation stages it is always better to have good customer care and support from the vendor because it eases the nerves of your staff. Though, it is always helpful if you get support after the implementation phase is over, either through phone, chat or email.

In case you want a CRM software that is cost effective and easy to use, you should consider using eZnetCRM.

From the stable of vStacks Infotech, eZnetCRM is scalable and provides 24X7 customer support to one and all.

eZnetCRM manages your sales process and all your customer needs pretty effectively.