This policy covers all personal data collected and managed by business functions, including Customers, business partners, Employees, vendors, and others by vStacks Infotech.
Whereas, vStacks Infotech Pvt Ltd, an Indian Company registered under the Companies Act, 2013 having its registered office at Office No: 6, 5th Floor, TOWER-B, STELLAR IT PARK, C-25, Sector 62, Noida.
2 Personal Data and Privacy
2.1 Personal information “Definition”
Personal Data refers to any information about an identified or identifiable individual (‘data subject’). An identifiable natural individual is someone who can be directly or indirectly identified through various identifiers like name, ID number, location data, online identifiers, cell number, company name, location, or KYC information.
For a seamless experience, it’s recommended to accept and enable cookies in your browser (Failure to do so might impact specific or all website functions). However, you are given an option to select specific cookies which you may want to disable.
We utilize cookies and similar data collection technologies on our websites, newsletters, and emails to gather information both collectively and individually. vStacks Infotech may automatically collect certain information, including:
- IP address
- Details regarding your web browser software and its version.
- A broad geographical location determined by your IP address.
- Website that referred you to us, and similar information.
- How often you visit our web site;
- Average length of visits;
- Pages viewed during a visit.
We might put together the details you provide, the information we gather automatically, and the data we acquire from cookies, web beacons, or web bugs. This could include information we’ve already collected from you or obtained elsewhere. We may also combine relevant statistics or data we’ve gathered to enhance the overall customer service experience.
2.3 Collection and Use of Personal data
vStacks Infotech collects information that you supply to us when you choose to use “Contact us”, “Get in Touch”, “Free Trial” forms on our website or email us for more information or when you fill in your contact details for any services. This information usually consists of your name, company name, email address, and other contact details.
We might also receive details about you from third parties. For instance, if you utilize a social media feature on our websites, the third-party platform might provide us with certain information about you, like your name and email address, depending on your chosen settings.
vStacks Infotech may use the personal information that is collected to provide requested products and services and for our internal business purposes, including, but not limited to:
- Meeting your requests for our unique products and services.
- Handling your transactions and offering transaction-related services, as well as enhancing and promoting our products, services, website content, and performance.
- Assessing how you use our services.
- Offering new product and service opportunities that may catch your interest.
- Addressing your requests for information.
- Contacting you via email and/or phone regarding potentially relevant products or services.
- Administering and overseeing your account with us.
- Keeping you informed about matters pertinent to our relationship.
- Verifying your adherence to any associated terms and conditions for our products and services, including identity confirmation.
- Carrying out other functions as explained at the time of data collection or based on your consent.
2.4 Consent to “Personal Data” use
By filling up “Contact us” details or sending email requesting Product or service Information, it implies that you are allowing vStacks Infotech Consent to use the supplied information for further process and offering our range of Products and services.
In case as Customer or User seeking information you fill the forms available at the website or via email, you agree to giving Consent to use the supplied information for further process and offering our range of Products and services.
2.5 Sharing of Personal data
We might disclose personal information to entities or individuals who carry out tasks on our behalf. For instance, service providers could handle data for verification services or manage and process data on our behalf. The service providers are granted authorized need-based access or shared relevant Personal information for the purpose of performing their functions for vStacks Infotech.
vStacks Infotech may share personal information in connection with a substantial corporate transaction, such as mergers, acquisition, the sale of our business, a divestiture, consolidation, or asset sale, or any successor to all or part of our business.
2.6 Storing of Personal data
vStacks Infotech keeps your personal information for so long as is necessary in light of the purpose for which it was originally collected or lawfully further processed by third parties.
We consider several factors to decide how long we retain your personal information, including:
- The type of personal information you share with us.
- Purpose of providing your personal information to us.
- The business and operational necessities to maintain requested services or features.
- If mandated by law, regulators, or legal authorities, the information might be kept for an extended duration.
2.7 Legal Matters
vStacks Infotech might disclose personal information if mandated by a court order, a law enforcement agency’s request for collaboration, or legal requirements. It can also be shared with authorized representatives acting on your behalf, for legal defense, to investigate and prevent unlawful activities, suspected fraud, potential violations of our product/service terms, or other misconduct. This disclosure aims to safeguard the rights, assets, and safety of our company, users, employees, and others.
2.8 Personal Data Protection
vStacks employs industry-standard security measures, both physical and electronic, to guarantee the safeguarding of Personal data against loss, misuse, damage, modification, unauthorized access, disclosure, or breaches.
Nevertheless, it’s important to note that no electronic information transmission or storage system can be entirely foolproof in terms of security. Therefore, we cannot provide an absolute assurance that personal information or other communication channels are entirely secure.
Any data gathered throughout the provision of services will be retained, stored, and deleted according to the established protocols outlined by our Information Security policies or the relevant regulatory authorities of the land.
2.9 Data Subject Rights – Individual Rights
As someone with your Personal or Contact information stored with us, you have specific INDIVIDUAL RIGHTS, which include:
- Right to access of information
- Modify personal data
- Delete personal data
- Receive or Unsubscribe from promotional mailers
Important Note – vStacks Infotech will exclusively process such requests if they originate from authorized individuals or representatives of the person, and any subsequent steps will be subject to the terms and conditions stated in our Agreements, service contracts, appointment letters, or any other relevant documents.
Mofidification or Deletion request shall be processed if, it does not violate vStacks Infotech’s needs for providing business services and to retain required personal data as defined by law and legal agencies.
If you wish to exercise your rights or you have any questions related to Privacy, You can use any of the below options provided by us:-
2.9.1. Email Opt-Out
You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email unsubscribe@vStacks.in. Your request could take approximately ten days to be processed. Even if you choose not to receive marketing messages, we will continue to send you transactional messages via email and SMS regarding your purchases.
2.9.2. Grievance Officer
Following the Information Technology Act of 2000 and its associated regulations, the name and contact details of the Grievance Officer are given below:
- Ms. Chanchal Singh
- Stellar IT Park, Sector 62, Noida
- Phone: +91-120-4571385
- Email: Privacy@vstacks.in
Any violation to this policy is subject to disciplinary action. The specific disciplinary action depends upon the nature of the violation, the impact of the violation on informational assets and related facilities, etc. Violations will be managed according to established HR procedures and may range from a verbal warning to employment/contract termination and/or legal actions.
If a department or function is unable to comply with any requirements detailed within this policy, an exception shall be obtained. Any exceptions must be recorded, explaining the reasoning behind the exception and the associated risks. Instances of policy exceptions will adhere to the process for obtaining prior authorization and approval for the exception.